# Frequently Asked Questions (FAQ)

## Orders & Products

### 1. What type of jewellery do you sell?

We offer a wide range of fashion and imitation jewellery, including necklaces, earrings, rings, bangles, bracelets, anklets, mangalsutras, bridal sets, office-wear jewellery, party-wear collections, and everyday accessories.

### 2. Is your jewellery made from real gold or silver?

No. Our products are fashion/imitation jewellery designed to provide a premium look at an affordable price. They are not made from solid gold, silver, or precious gemstones unless specifically mentioned in the product description.

### 3. Will the product look exactly like the pictures?

We strive to display our products as accurately as possible. However, slight variations in colour, size, or appearance may occur due to lighting, photography, and screen settings.

### 4. Is your jewellery suitable for daily wear?

Yes. Many of our collections are designed for daily wear. To maintain their beauty and longevity, we recommend following the care instructions provided.

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## Shipping & Delivery

### 5. How long does delivery take?

Orders are usually processed within 1–3 business days and delivered within 3–10 business days, depending on your location.

### 6. Do you offer free shipping?

Free shipping may be available on selected orders or during promotional periods. Please check our Shipping Policy for current details.

### 7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp, allowing you to monitor your shipment.

### 8. Do you deliver across India?

Yes, we deliver to most locations across India through trusted courier partners.

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## Payments

### 9. What payment methods do you accept?

We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and other secure payment methods available during checkout.

### 10. Is Cash on Delivery (COD) available?

COD availability depends on your location and order value. If available, it will appear as a payment option during checkout.

### 11. Are online payments secure?

Yes. All online transactions are processed through secure and trusted payment gateways to ensure the safety of your information.

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## Returns & Refunds

### 12. Can I return a product?

Returns are accepted only under eligible circumstances such as receiving a damaged, defective, or incorrect product. Please refer to our Refund Policy for complete details.

### 13. What should I do if I receive a damaged or wrong item?

Please contact our support team within 48 hours of delivery with clear photos and your order details. We will review the issue and assist you promptly.

### 14. How long does a refund take?

Approved refunds are typically processed within 5–10 business days and credited to the original payment method.

### 15. Can I cancel my order?

Orders may be cancelled before they are shipped. Once dispatched, cancellation requests may not be possible.

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## Jewellery Care

### 16. How can I make my jewellery last longer?

To maintain the quality and shine of your jewellery:

* Store it in a dry place.
* Keep it away from water, perfumes, and chemicals.
* Remove it before bathing, swimming, or exercising.
* Store pieces separately to avoid scratches.

### 17. Does fashion jewellery tarnish over time?

Fashion jewellery may naturally lose some shine over time depending on usage, storage conditions, and exposure to moisture or chemicals. Proper care can significantly extend its lifespan.

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## Customer Support

### 18. How can I contact customer support?

You can reach us through email, WhatsApp, phone, or our Contact Us page. Our team will be happy to assist you.

### 19. What are your customer support hours?

Our support team is available during regular business hours. Exact timings can be mentioned on your Contact Us page.

### 20. Do I need an account to place an order?

No. Guest checkout may be available. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

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## Still Need Help?

If you have any questions not covered here, please contact our customer support team. We are always happy to help you find the perfect jewellery for every occasion.

**Tvisha Imitation Jewellery – Affordable Elegance for Every Style.** ✨