Refund Policy

Refund & Return Policy for Tvish Imitation Jewellery
Customer satisfaction is important to us.

1. Returns Eligibility

Returns are accepted only if:

The product received is damaged
Wrong product was delivered
Item is defective

2. Non-Returnable Items

Due to hygiene and product nature, the following are not eligible for return:
Earrings
Used products
Products damaged after delivery
Sale or discounted items

3. Return Request Process

To request a return:
Contact us within 24–48 hours of delivery
Share:
Order ID
Product images
Unboxing video
4. Refund Process
Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method or store credit

5. Cancellation Policy
Orders can only be cancelled before shipment
Once shipped, cancellation requests may not be accepted

6. Exchange Policy

Exchanges are subject to product availability