{"id":8787,"date":"2026-06-01T08:04:27","date_gmt":"2026-06-01T02:34:27","guid":{"rendered":"https:\/\/tvishaimitationjewellery.com\/?page_id=8787"},"modified":"2026-06-15T01:26:54","modified_gmt":"2026-06-14T19:56:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/tvishaimitationjewellery.com\/?page_id=8787","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n
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# Frequently Asked Questions (FAQ)<\/p>

## Orders & Products<\/p>

### 1. What type of jewellery do you sell?<\/p>

We offer a wide range of fashion and imitation jewellery, including necklaces, earrings, rings, bangles, bracelets, anklets, mangalsutras, bridal sets, office-wear jewellery, party-wear collections, and everyday accessories.<\/p>

### 2. Is your jewellery made from real gold or silver?<\/p>

No. Our products are fashion\/imitation jewellery designed to provide a premium look at an affordable price. They are not made from solid gold, silver, or precious gemstones unless specifically mentioned in the product description.<\/p>

### 3. Will the product look exactly like the pictures?<\/p>

We strive to display our products as accurately as possible. However, slight variations in colour, size, or appearance may occur due to lighting, photography, and screen settings.<\/p>

### 4. Is your jewellery suitable for daily wear?<\/p>

Yes. Many of our collections are designed for daily wear. To maintain their beauty and longevity, we recommend following the care instructions provided.<\/p>

—<\/p>

## Shipping & Delivery<\/p>

### 5. How long does delivery take?<\/p>

Orders are usually processed within 1\u20133 business days and delivered within 3\u201310 business days, depending on your location.<\/p>

### 6. Do you offer free shipping?<\/p>

Free shipping may be available on selected orders or during promotional periods. Please check our Shipping Policy for current details.<\/p>

### 7. How can I track my order?<\/p>

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp, allowing you to monitor your shipment.<\/p>

### 8. Do you deliver across India?<\/p>

Yes, we deliver to most locations across India through trusted courier partners.<\/p>

—<\/p>

## Payments<\/p>

### 9. What payment methods do you accept?<\/p>

We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and other secure payment methods available during checkout.<\/p>

### 10. Is Cash on Delivery (COD) available?<\/p>

COD availability depends on your location and order value. If available, it will appear as a payment option during checkout.<\/p>

### 11. Are online payments secure?<\/p>

Yes. All online transactions are processed through secure and trusted payment gateways to ensure the safety of your information.<\/p>

—<\/p>

## Returns & Refunds<\/p>

### 12. Can I return a product?<\/p>

Returns are accepted only under eligible circumstances such as receiving a damaged, defective, or incorrect product. Please refer to our Refund Policy for complete details.<\/p>

### 13. What should I do if I receive a damaged or wrong item?<\/p>

Please contact our support team within 48 hours of delivery with clear photos and your order details. We will review the issue and assist you promptly.<\/p>

### 14. How long does a refund take?<\/p>

Approved refunds are typically processed within 5\u201310 business days and credited to the original payment method.<\/p>

### 15. Can I cancel my order?<\/p>

Orders may be cancelled before they are shipped. Once dispatched, cancellation requests may not be possible.<\/p>

—<\/p>

## Jewellery Care<\/p>

### 16. How can I make my jewellery last longer?<\/p>

To maintain the quality and shine of your jewellery:<\/p>

* Store it in a dry place.
* Keep it away from water, perfumes, and chemicals.
* Remove it before bathing, swimming, or exercising.
* Store pieces separately to avoid scratches.<\/p>

### 17. Does fashion jewellery tarnish over time?<\/p>

Fashion jewellery may naturally lose some shine over time depending on usage, storage conditions, and exposure to moisture or chemicals. Proper care can significantly extend its lifespan.<\/p>

—<\/p>

## Customer Support<\/p>

### 18. How can I contact customer support?<\/p>

You can reach us through email, WhatsApp, phone, or our Contact Us page. Our team will be happy to assist you.<\/p>

### 19. What are your customer support hours?<\/p>

Our support team is available during regular business hours. Exact timings can be mentioned on your Contact Us page.<\/p>

### 20. Do I need an account to place an order?<\/p>

No. Guest checkout may be available. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.<\/p>

—<\/p>

## Still Need Help?<\/p>

If you have any questions not covered here, please contact our customer support team. We are always happy to help you find the perfect jewellery for every occasion.<\/p>

**Tvisha Imitation Jewellery \u2013 Affordable Elegance for Every Style.** \u2728<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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